Refund policy
Last updated: October 6, 2026
At Zvuková Galerie, operated by eL220 spotřebiče s.r.o., we want you to feel confident when purchasing from our online store. This Return & Refund Policy explains your rights and the procedure for returning products and requesting refunds.
1. Right of Withdrawal
If you are a consumer purchasing products from our online store, you have the right to withdraw from the purchase contract within 14 days without giving any reason.
For goods, the 14-day withdrawal period begins on the day you, or a person designated by you other than the carrier, receives the goods.
To exercise your right of withdrawal, please contact us before the expiry of the 14-day period.
You can contact us using the following details:
Zvuková Galerie eL220 spotřebiče s.r.o. Zaječí Důl 136 Fojtka 463 31 Mníšek Czech Republic
Email: zvukovagaleriecz@gmail.com Phone: +420 702 306 479
Please include your order number and clearly state that you wish to withdraw from the purchase contract.
2. Returning the Product
After notifying us of your decision to withdraw from the contract, you must send the product back to us without undue delay and no later than 14 days from the date on which you informed us of your decision.
Returns should be sent to:
eL220 spotřebiče s.r.o. Zaječí Důl 136 Fojtka 463 31 Mníšek Czech Republic
The customer is responsible for the direct cost of returning the product when exercising the right of withdrawal.
We recommend using suitable protective packaging and a tracked delivery service when returning audio equipment.
3. Condition of Returned Products
You may handle and inspect the product to the extent necessary to determine its nature, characteristics and functionality.
If the product has been handled beyond what is necessary for such inspection and its value has consequently decreased, we may be entitled to deduct the corresponding amount from the refund, to the extent permitted by applicable law.
Where possible, products should be returned with their original accessories, manuals and other components.
The absence of original packaging does not automatically exclude your statutory right of withdrawal where such exclusion is not permitted by law.
4. Refunds
If you validly withdraw from the purchase contract, we will refund the payments received from you.
This includes the cost of the standard delivery option offered by us. If you selected a more expensive delivery method than the least expensive standard delivery option available, the additional cost will not be refunded.
The refund will be processed without undue delay and within the applicable statutory period.
We may wait with the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs earlier.
Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.
5. Products Purchased on Special Order
Certain products may be supplied according to the customer's specific requirements or may be specially ordered for an individual customer.
Where the statutory right of withdrawal does not apply due to a legal exception, this information will be provided to the customer before the purchase is completed.
6. Defective or Damaged Products
If you receive a product that is defective, damaged or does not conform to the purchase contract, please contact us as soon as possible.
A defective product should not be treated as an ordinary change-of-mind return. Such cases are handled as a product complaint under the applicable consumer protection legislation.
Your statutory rights regarding defective products remain unaffected by this Return & Refund Policy.
For consumer purchases, the seller is responsible for defects that existed when the product was received and that become apparent within the applicable statutory period.
If a complaint is accepted as justified, we will handle the matter in accordance with the applicable legal requirements.
7. How to Request a Return or Make a Complaint
Before sending a product back, please contact us:
Email: zvukovagaleriecz@gmail.com Phone: +420 702 306 479
Please provide:
• Your name
• Order number
• Date of purchase
• Product name
• Reason for the return or complaint
• A brief description of the situation
We will provide you with any further instructions necessary to process your request.
8. Return Shipping
For a standard return under the 14-day right of withdrawal, the customer is responsible for the cost of returning the product to us.
If a product is returned because it is defective or does not conform to the purchase contract, the applicable costs will be handled in accordance with the customer's statutory rights.
9. Refund Timing
Once the return has been received and the applicable conditions have been met, we will process the refund within the applicable statutory period.
If the product has been returned in a condition that results in a legally recognised reduction in its value, the applicable amount may be deducted from the refund.
10. Contact Information
Zvuková Galerie eL220 spotřebiče s.r.o.
Zaječí Důl 136 Fojtka 463 31 Mníšek Czech Republic
Phone: +420 702 306 479 Email: zvukovagaleriecz@gmail.com
This Return & Refund Policy does not limit any mandatory consumer rights provided by applicable Czech or European Union law.